Privacy Policy
Browns Heating & Cooling respects your privacy and is committed to protecting the personal information you share with us through our website and services.
This Privacy Policy explains how we collect, use, and protect information obtained through our website https://brownshvac.net and any related services.
By accessing or using this website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information when you interact with our website, submit forms, or contact us for services.
Information we may collect includes:
• Name
• Phone number
• Email address
• Service address
• Message or service request details
This information is typically collected when you:
• Submit a contact form
• Request HVAC service or a quote
• Subscribe to updates or marketing messages
• Communicate with us through email or phone
How We Use Your Information
The information we collect may be used to:
• Respond to service requests or questions
• Schedule HVAC services or consultations
• Provide estimates and service updates
• Improve our website and customer experience
• Send important service notifications
• Provide promotional offers or updates
We only use your information for legitimate business purposes related to HVAC services.
SMS & Email Communications
If you provide your phone number or email address through our website, you may receive service updates, appointment confirmations, or occasional marketing communications.
Message frequency may vary. Message and data rates may apply depending on your mobile provider.
You may opt out of SMS communications at any time by replying STOP to any message.
You may unsubscribe from email marketing by clicking the unsubscribe link included in marketing emails.
Providing consent for communications is not required to purchase services.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
Cookies may collect information such as:
• Browser type
• Device information
• Pages visited
• Website referral source
• IP address
This data helps us understand how visitors use our website and allows us to improve performance and usability.
You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Sharing of Information
Browns Heating & Cooling does not sell, trade, or rent personal information to third parties.
Your information may only be shared when necessary to:
• Provide requested services
• Comply with legal obligations
• Protect the rights or safety of our company and customers
No mobile information will be shared with third parties or affiliates for marketing purposes.
Third Party Links
Our website may contain links to other websites or third-party services. These websites have their own privacy policies, and Browns Heating & Cooling is not responsible for how those sites collect or use your information.
We encourage users to review the privacy policies of any external websites they visit.
Children’s Privacy
This website is not intended for individuals under the age of 18.
Browns Heating & Cooling does not knowingly collect personal information from children.
Data Security
We take reasonable precautions to protect the information submitted through our website. Security measures are implemented to help prevent unauthorized access, misuse, or alteration of personal information.
While we strive to protect your data, no online system can guarantee complete security.
Changes to This Privacy Policy
Browns Heating & Cooling reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
We encourage users to review this page periodically to stay informed about how we protect personal information.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Browns Heating & Cooling
1 E Erie St
Chicago, IL 60611
United States
Phone: (708) 536-8134
Email: Support@brownshvac.net